Simulated workplaceCAQA Keystone Construction and Plumbing is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
CPCCAQA KeystoneSimulated workplace
Simulated workplace
Department

Plumbing and Services

Installs and maintains water, sanitary, drainage, gas, roof plumbing and fire services. Licensed plumbers lead crews of registered plumbers and apprentices on new builds and run the maintenance and callout service, closing every job with the test results and compliance certificates the regulator requires.

Plumbing Services Manager28 staff
Home/Departments/Plumbing and Services
Responsibilities

What the team is accountable for

  • Install and commission plumbing and gas services on new projects
  • Respond to maintenance and emergency callouts within agreed times
  • Test, tag and certify work and lodge compliance certificates
  • Service fire hydrants, hose reels and sprinkler systems on schedule
  • Supervise plumbing apprentices and sign off their work
Performance measures

How we know it is working

91%
Callouts attended within 4 hours
100%
Compliance certificates lodged on time
4
Return visits per 100 jobs
People

Who works here

DK

Danny Kowalczyk

Plumbing Services Manager

Licensed plumber and gas fitter who has led the plumbing division for eight years and signs off every compliance certificate the team lodges.

AR

Aisha Rahimi

Licensed Plumber

Leads the Geelong maintenance crew, handles hot water and backflow work and has mentored plumbing apprentices at Keystone for four years.