Business Support
Provides reception, accounts, payroll, human resources, apprentice administration and customer service. The team onboards new starters, tracks licences and training, processes timesheets and invoices, handles client complaints and defect requests, and keeps the records the company needs for the Fair Work Act, long service leave and the apprenticeship network.
What the team is accountable for
- Onboard new employees, apprentices and placement students
- Track licences, tickets and training expiry dates
- Process timesheets, payroll and supplier invoices
- Log and resolve client complaints and defect requests
- Support managers with HR records and return-to-work
How we know it is working
Who works here
Grace Nguyen
Leads payroll, HR and apprentice administration and has coordinated Keystone's placement students and new starter inductions for five years.
Where the work is recorded
Licences and Training Matrix
Tracks every worker's licences, high-risk work tickets, inductions and training with expiry dates so only qualified people do licensed work.
Plumbing Work Orders
Every plumbing installation, maintenance and callout job from request to test, certification and invoice.
WHS Incident and Hazard Register
The register of injuries, near misses, hazards, environmental incidents and corrective actions across every Keystone site.