Quality Management Policy

Purpose. Defines how Keystone builds work that conforms to the contract, the plans and specifications, the National Construction Code and the relevant Australian Standards.

1.Purpose

Keystone's reputation depends on work that passes inspection the first time and stays defect free through the warranty period. This policy commits the business to a documented quality system, inspection at each hold point and the correction of nonconformances before work is covered or handed over.

2.Quality objectives

The leadership team sets quality objectives each year and reviews them at the management review meeting. Objectives must be measurable and must be reported to staff. Current objectives cover defects at practical completion, rework cost as a percentage of contract value and client satisfaction at handover.

• Fewer than three defects per project at practical completion
• Rework below one percent of contract value
• Client satisfaction score of 4.5 or better at handover

3.Inspection and test plans

Every project must have an inspection and test plan that lists the hold points and witness points for each stage. Work must not proceed past a hold point until the site supervisor or the nominated inspector has signed the inspection record. Photographs must be taken of all work before it is concealed, including footings, frames, wet area waterproofing and in-wall services.

4.Materials and subcontractors

Materials must be ordered against the specification and checked on delivery against the docket and the schedule. Substitutions must be approved in writing by the Estimating and Contracts Manager and, where the contract requires, by the client. Subcontractors must be inducted, hold the required licences and must supply their own inspection records and compliance certificates.

5.Nonconformance and corrective action

Work that does not conform must be recorded in the site diary as a nonconformance, isolated where necessary and corrected before the next hold point. The WHS and Quality Manager will review nonconformances monthly to identify repeat causes and will raise corrective actions on the register.

6.Handover and warranty

Practical completion must include a joint inspection with the client, a defects list with agreed dates, the operation and maintenance manuals, all compliance certificates and the warranty statement required by the Domestic Building Contracts Act 1995. Warranty requests are logged by Business Support and must be attended within the times stated in the contract.